Return and Exchange Policy

Last Updated: October 2025

We want you to love your purchase. If you are not satisfied, we accept returns under the following terms:

1. Eligibility

• Returns must be initiated within 14 days of delivery.

• Items must be unused, in their original packaging, and in resellable condition.

• Proof of purchase is required.

2. Non-Returnable Items

• Custom orders or personalized products

• Clearance or “Final Sale” items

• Gift cards

3. Process

To initiate a return, contact us at support@ascendiaunlimited.com with your order number and reason for return.
Once approved, you’ll receive return instructions. The customer is responsible for return shipping costs unless the item was defective or incorrect.

4. Refunds

Once your return is received and inspected, refunds will be processed to the original payment method within 7–10 business days.

5. Exchanges

If you wish to exchange an item, please follow the return process and place a new order for the replacement.

6. Damaged or Defective Items

If your order arrives damaged, notify us within 48 hours of delivery with photos of the item and packaging. We’ll arrange a replacement or refund.